Shipping policy

The ordered product needs 24 hours to leave the warehouse. Our shipping time varies from 2 to 3 working days. (There may be slowdowns due to Covid-19).

 

Orders placed after 7pm will be processed the next working day.

 

If you order Products for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are collected when the delivery reaches the specified destination. You will be responsible for paying any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order. In the event that you return an item, import duties will be refunded if originally included in the purchase price. If they have not been included, you will be responsible for refunding duties directly from your local customs office

Delivery of the order

Upon arrival of the goods, customers are asked to carefully inspect the package. The packages are packed in sealed boxes.

If for any reason the package appears to have been tampered with or if the adhesive tape is not intact, customers are asked to sign the receipt with reservation. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to the courier and contact DULÂME.

If the package is damaged, or if part of the goods is missing inside, the packaging must be kept for further checks.

Any dispute regarding damages and deficiencies must be received by DULÂME within a maximum of 7 days from the delivery date shown on the courier's website, otherwise it cannot be accepted.

All customers who place an order establish a business relationship with DULÂME and therefore undertake to accept delivery of their package. If the package is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses delivery, shipping costs and any customs duties will be deducted from the refund owed to the customer.

All assistance communications must be sent to the email address: info@dulame.com otherwise they cannot be managed. 

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