Terms of Service

1. Introduction and effectiveness of the General Conditions

These general conditions of sale (hereinafter, “General conditions“) have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the website www.dulame.com (hereinafter, the “Site”) in compliance with Italian legislation pursuant to Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, “Consumer Code”).

The consumer who accesses the Site to make purchases (hereinafter “Customer”) is required, before sending the order, to carefully read these General Conditions which have been made available to him on the Site and which will be consultable at any time by the Customer.

In the event that the person making purchases on the Site requests the issuing of an invoice and/or in any case is not a consumer or user as defined in the art. 3, paragraph 1, letter. a), of the Consumer Code, the withdrawal regulations referred to in the art. will not apply. 7 and 8 of these General Conditions nor, more generally, the provisions which pursuant to the same Consumer Code apply only to consumers.ri”.

The contracts concluded with DULÂME through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.

2. Choose and order the Products

The characteristics and prices of the various products on sale on the Site (below “Product” or “Products”) are shown on the page relating to each Product.

To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained in the Site. The Customer must add the Product to the Cart and, after having read the General Conditions and the Privacy Policy and confirmed their acceptance, you will have to enter the shipping and possible invoicing data, select the desired payment method and confirm the order.e.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions.

The contract stipulated between DULÂME and the Customer must be considered concluded with the acceptance of the order by DULÂME. This acceptance is communicated to the Customer through an order confirmation email containing the order number, shipping and billing data, the list of Products ordered with their essential characteristics and the overall price, including expenses. of delivery. Once the contract is concluded, DULÂME will take charge of the purchase order and the buyer will be able to view the orders placed by accessing his profile and consulting the appropriate section.

Once the order has been received, DULÂME will check the availability of stocks for the fulfillment of the order with the reference Manufacturer. In the event that one or more Products are not available, Customer Service DULÂME will promptly send communication via email to the Customer who, within the following 12 hours, will have the right to respond to confirm the shipment of any additional available Products or cancel it. In case of no response within this period, the order will be considered confirmed and the available Products will be sent for shipment. In this case, the entire amount relating to the missing Products will be canceled or in any case, depending on the payment method chosen, will not be charged to the Customer.

             2.1 Order containing products from two or more Manufacturers

If the Customer places an order containing products from different Manufacturers, DULÂME reserves the right to refuse or modify the order, eliminating products from other manufacturers within the same order. In fact, only the order of the main producer could be processed, i.e. whose value is higher than the other producers present in the same order.

 

3. Product Information

The information and characteristics relating to the Products are available on the Site.

The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the descriptive sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description on the product sheet always prevails.

4. Prices and shipping

There is no minimum order to make purchases on the Site. Product prices include all taxes and duties. All prices are expressed in Euros.

Shipments to Italy:

There standard delivery And free throughout the national territory.

Shipping in case of a size change It costs €9.90

PLEASE NOTE: if in response to a discount code the value of the order drops again below the thresholds mentioned above, the shipping contribution will be automatically recharged.

5. Payment and invoicing methods

        5.1 Payment methods

The Customer may pay the price of the Products and the related delivery costs by Credit Card, Prepaid Cards, Paypal and Bank Transfer and cash on delivery (COD).

Credit and Prepaid Cards

The circuits on which it is possible to purchase within the Site are:

  • Visa / Visa Electron
  • Mastercard / Maestro
  • American Express

The Site does not store the Customer's credit card number, any type of supplement will not be charged when paying by credit card.

Bank transfer

Payment is possible via bank transfer, just follow the instructions and write the order number and customer name as reason or via email info@dulame.com. It is important to know that the order will be confirmed when the payment is credited.

 

        5.2 Invoicing of orders

If the purchase is made by a professional or a company, it will be possible to request the issuing of an occasional sales receipt by writing to us at info@dulame.com and entering the billing data including tax code and/or VAT number. In this case the occasional Sales Receipt will be sent via email to the address indicated. The professional is responsible for the correct insertion of the billing data and is expressly informed that, in case of failure to request the invoice during the order phase, it will not be possible to request it subsequently.

6. Transport and Delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate field.

All purchases will be delivered by express courier (hereinafter, “Courier“) from Monday to Friday, excluding holidays and national holidays. DULÂME is not responsible for delays that are not foreseeable or cannot be attributed to it.

Once the Products have been shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered within 30 (thirty) working days starting from the day following the day on which DULÂME confirmed the order to the Customer via a specific order confirmation email. The aforementioned deadline of 30 working days applies for shipments to Italy.

Delivery services active in Italy:

DHL, UPS, FedEx, etc..

The service includes 2 delivery attempts to the address indicated at the time of the order. After the second unsuccessful delivery attempt, the package will remain in free storage with the courier for 3 working days. During these 3 days the Customer can contact the Courier directly to arrange delivery or to change the delivery address. From the 4th day and for 7 working days (including Saturday), however, the package will be stored free of charge at the local Post Office. The Customer will receive information relating to the Post Office where to go for collection via paper notice left in the post office box and via email..

7. Right of withdrawal

The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in point IV below. The Right of Withdrawal consists in the possibility for the consumer to withdraw, within fourteen working days, from any purchase made remotely and receive a total refund of the expense incurred for the purchase without any penalty, just as provided for in the Legislative Decree. Lgs 185 of 05/22/99 which obviously also includes purchases made via the Internet. The only costs not reimbursed will be shipping costs, which remain excluded from the provisions of Legislative Decree 185/99.

This communication must be sent via email to the address: info@dulame.com

Customer Service of DULÂME will, once the communication has been received, open a procedure for managing the return and communicate to the Customer the instructions on how to return the Products, which will take place via courier indicated by DULÂME itself.

The right of withdrawal is governed by the following conditions:

  1. The right applies to the Product purchased in its entirety; therefore if the Product is made up of multiple components or parts it is not possible to exercise the withdrawal only on part of the purchased Product.
  2. In case of exercise of the right of withdrawal DULÂME™ will refund the customer the full amount of the returned goods, excluding shipping costs where applicable, 15 days after the application process ends, without prejudice to the right to DULÂME™ to suspend payment of the refund until actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the Customer has expressly requested a different method. In the case of a bank transfer, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
  3. In addition to the cases indicated in the Introduction (customer who is not a consumer and/or who requests an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:
  4. In case of purchase of promotional products or through personalized discount codes.

– Order of Products made to measure or clearly personalized;

– Order of sealed Products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery;

– Product damaged for reasons other than transport.

Attention: not all products can be returned, the law DOES NOT ALLOW THE RETURN OF perishable food products.

Why it is not possible to return food products To protect our Customers and for hygienic reasons you can exercise the right of withdrawal only for products that can be put back on the market without danger to the health of consumers. Precisely for this reason it is not possible to return food products whose adequate conservation cannot be guaranteed..

In cases of exclusion of the right of withdrawal, DULÂME will return the purchased Products to the Customer, charging the shipping costs to the Customer.

8. Warranty and Defects of conformity

In case of lack of conformity of Products sold by DULÂME the Customer must immediately contact Customer Service by writing to info@dulame.com

The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right, at his choice and provided that the type of Product allows it, to restore, without charge, the conformity of the Product through repair or replacement. The Customer loses these rights if he does not report to DULÂME the lack of conformity within 15 days from the date on which the defect was discovered, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter period, in which case the defect must be reported within this shortened period.

9. Errors and limitations of liability

DULÂME™ never comes into possession of the goods sold on the Site, as it merely operates as an intermediary between the Manufacturer and the Customer. In sight of this, DULÂME is excluded from responsibility for everything concerning the quality and condition of the products purchased. The Manufacturer is therefore responsible for supplying a compliant product, compliant with standards and authorized for trade and consumption.

The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors DULÂME cannot be considered responsible, except in the case of willful misconduct or gross negligence.

DULÂME™ reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior communication, without prejudice to the Customer's rights under these General Conditions and of the Consumer Code.

Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance or evasion, even partial. , of an order.

11. Complaints

Any complaints must be forwarded to DULÂME using the appropriate contact form, or by email to the address: info@dulame.com

DULÂME™ undertakes to respond to all requests received within a maximum of 7 working days.

12. Applicable law and competent court

The sales contract between the Customer and DULÂME is understood to be concluded in Italy and regulated by Italian law. For the resolution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his municipality of residence or of domicile if located in Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Rome, any other competent court excluded.

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Pursuant to Article 1341 of the Civil Code, the Customer declares to have read and specifically accepted the following articles of these General Conditions: 6 (liability for delays in delivery), 10 (right to correct errors, exclusions of liability)..

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